Technical support
Login issues, chat errors, model availability, API access, or anything that is not working as expected.
Contact Us
Need help with your account, billing, or the chat experience? We are a small team and read every message. For the fastest reply, pick the channel that fits your question below.
Need support?
Check the FAQ for plans, trials, privacy, and billing — many questions are answered there. Email us at support@lm9.org, or join our community on Discord.
We typically respond to email within 1–2 business days (U.S. Eastern time). Discord is best for quick questions, outages, and tips from other users.
Billing & subscriptions
Stripe or PayPal receipts, plan changes, refunds, or questions about your subscription tier.
Sales & partnerships
Team plans, volume pricing, or working with lm9.org on integrations.
Privacy & security
Data requests, privacy questions, or responsible disclosure of a security issue.
Feature requests & bugs
Suggest improvements or report defects on our public feature board (paid Pro/Power users can open issues).
Community
Announcements, help from other subscribers, and informal feedback.
Before you email
Check the FAQ first — it covers trials, plans, tokens, refunds, and models. Including the following helps us resolve your issue in one reply:
- The email address on your lm9 LLM account
- Your plan (trial, Starter, Pro, or Power) and whether the problem happens in chat or on the website
- What you expected vs. what happened, plus any error message
- Screenshots or the approximate date and time (with time zone) if something failed once
For password or account recovery, use the link on the sign-in page or your account security settings when logged in.
Self-service
- Frequently asked questions
- Plans and pricing
- Create an account or sign in
- Your profile — usage, subscription, and settings (requires login)
- Terms of Service and Privacy Policy
Service status
If chat or login is down for everyone, check Discord first for updates. For isolated issues, email support@lm9.org with the details above.